We tried to make it easy - but it’s not always the way unfortunately. Here is a list of problems that you might encounter using your Planet Ranger account. If you are having a problem with your account, please check the list below. If you are still unable to fix your problem go here to ask us about it.
First thing, check that your mail system has not thought that the email is spam. This might occur since the email we send is automatically generated, just like spam. Usually your email system will have a separate folder for these messages, check in there. If you still can't find the email. Send us an email at firstname.lastname@example.org and we will send the code to you again.
First of all, did you just receive your four digit code for a new basic account? Are you typing that into the login page after your email address? If so, you need to type in the password you provided when you signed up first. Then you will be asked for the four digit code. We just need the code the first time to make sure you are signing up from a valid email address.
If you click on upload and nothing happens, you most likely have a very aggressive pop-up blocker. For more information on this click here. Otherwise it may be a problem with other settings in your system or browser. To check and see if your browser is okay click here and check the "System and Browser check" if anything appears in red, click on it to see how to solve the problem.
Take a look here for a whole page of tips on uploading photos.
If you are using the auto-save feature, alot of what you typed will be saved. Click on "Edit diary entries" and you will see your unfinished entry. If you are not using auto-save, then unfortunately your work is lost. You can turn on the auto-save feature by going to "Travel Page Preferences". Be warned, however, pop-up blockers can prevent the auto-save feature from working. You will be warned by the system if this is the case.
You need to email us at email@example.com from your old email address (if you are changing email). So we know that it's you. Let us know what you'd like to change to and we will do it for you. Unfortunately we can't promise a speedy service on this. But we will try.
Sorry, no - we can't tell you how many visits you need, because it changes all the time. If you really are eager to get into the top 5's on the front page, your best bet is to put a link to your page somewhere else on the internet, for example a travel forum. This usually gets the visits coming in. If you are particularly popular you could tell all your friends to visit often. A visit is counted only once per visitor per day. We check very thoroughly for cheats!
Please - no requests, we used to do it, but it's getting too popular now. As photos are all checked to make sure they abide by the terms and conditions of the site, we will occasionally pick one we think other people will find inspiring or interesting and put as the feature. Make sure your site is public and not private (we will never link to a private account) and upload photos that are different and well taken to increase your chances.
Please read our disclaimer regarding the advice on this page